Position Summary:
Assists customers and cashiers during the checkout process. Bags groceries, retrieves carts, and may act in the capacity of a Cashier and its functions. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
Key Responsibilities:
- Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time.
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
- Cleans, sweeps, mops, stocks products, and helps ensure overall maintenance of the department.
- Retrieves carts and baskets.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- May operate cash register equipment (not all Cashier’s Assistants will have cash handling responsibility).
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
Required Education & Experience:
- Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
- Demonstrates patience in dealing with customers and Team Members.
- Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
- Ability to follow directions and procedures; effective time management and organization skills.
- Meets all customer service expectations and standards in all interactions with customers, Team Members, and vendors.
- Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
- Working understanding and application of all merchandising expectations within the department and a specific focus on attention to detail.
- Passion for natural foods and the mission of Whole Foods Market.
- Strong to excellent communication skills and willingness to work as part of a team.