Position Summary:
Provides support as a member of the Front-End team to include assisting customers during the check-out process, performing all cash register functions, bagging groceries, and working at the customer service desk. Works to maintain attractive customer service displays and support the regional Customer Service vision. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
Key Responsibilities:
- May assist with training of new Cashier and Courtesy Team Members.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- Follows all cash handling procedures – meeting and exceeding regional cashier variance policy.
- Follows proper check, ATM, and credit procedures.
- Checks out customer groceries efficiently and accurately.
- Uses proper tares procedures when ringing up scalable items.
- Cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary.
- Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
- Upholds government regulations concerning sale of alcoholic beverages and taxation.
- Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time.
- Proactively participates in Regional Front End programs as directed by leadership.
Required Education & Experience:
- Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
- Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
- Demonstrates patience in dealing with customers and Team Members.
- Strong basic math skills
- Strong to excellent communication skills and willingness to work as part of a team.
- Strong attention to detail.
- Understanding of and compliance with WFM quality goals.
- Maintains proficiency with the Front-End Code Book and PLUs:
- Passion for natural foods and the mission of Whole Foods Market.
- Ability to follow directions and procedures; effective time management and organization skills.
- Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.