Position Summary:
As a Seasonal Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
Key Responsibilities:
- Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
- Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
- Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
- Practices safety-conscious behaviors in all operational processes and procedures.
- Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
- Practices safety-conscious behaviors in all operational processes and procedures.
- Greet customers to guide and assist them with the ticketing and baggage check-in process.
- Use a computer to sell, print, and reissue tickets.
- Manage the check-in process, ensuring that customers have the proper travel documentation.
What you’ll have:
- Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
- Must be proficient in English.
- Pass a post-offer pre-employment drug test.
- Occasionally list bags or items weighing between 50 and 70 pounds.
- Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
- Possess basic computer skills.
- Must be at least 18 years of age.
- Frequently lift bags or items weighing up to and including 50 pounds.
- Must be able to pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
- Must successfully pass a Customer Service Assessment.
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
- High School diploma, GED, or High School Equivalency.