Job Overview:
Munich Airport NJ LLC is an US-based subsidiary of the German airport operator Munich Airport. Munich Airport NJ LLC is responsible for the maintenance and concession management at the existing Terminal A at Newark Liberty International Airport (EWR), and will be responsible for the operations, maintenance, and concession management of the New Terminal A at EWR which is currently under development and is scheduled to open in spring of 2022. We are looking for an experienced;
What you’ll do:
- Assist passengers and the general public with questions, giving directions, providing information about flight arrivals and departures, delays, disruptions etc.
- Liaise with Operations Control Center (OCC) to obtain accurate and up to date flight information, performance data on Terminal Operations and efficiently manage connected processes
- Act on order and behalf of the Terminal Duty Manager and OCC
- Manage queues and passenger flows throughout New Terminal A
- Monitor flight information displays for accuracy of information
- Ensure immediate reporting of any incidents, accidents, and failures of technical components at New Terminal A
- Monitor terminal appearance and cleanliness and initiate action for correcting any deficiencies that may affect passenger experience
- Maintain and complete daily log for shift handover
- Other duties as assigned by the Manager Terminal Operations
What you’ll have:
- Basic knowledge of MS Office
- In-depth experience and knowledge of airport operational processes preferred
- Aviation background is a plus
- High level of independency and responsibility
- High School Diploma or equivalent certificate