Website CSIS
Position Summary:
Technical Support Officers are responsible for the set-up, implementation and maintenance of IT infrastructure components, and for the operational and technical support for investigations.
The incumbent will be called upon to find solutions and deploy the necessary equipment and circuits to provide customer support (computers, fiber, servers, software, etc) with the end goal of advancing investigations.
Key Responsibilities:
Candidates will provide high-quality, timely and professional services and technical support in a highly dynamic and changing environment, including:
- Recommend improvements to procedures and guidelines related to systems and support services.
- Evaluate the performance of existing systems. Plan and direct upgrades and improvements.
- Troubleshoot and resolve issues.
- Liaise with peers and clients to resolve escalated technical issues.
- Analyse and synthesize to identify problem patterns, perform research and make recommendations to improve the reliability and maintainability of systems.
- Participate as a technical advisor/consultant on divisional projects and strategic planning.
- Maintain technical knowledge and stay current on work related emerging technologies and best practices.
- Provide training to colleagues.
Required Education & Experience:
- Internet protocols
- Analysis and troubleshooting
- Undergraduate relevant degree, Technologist diploma
- Customer service
- Computer hardware and hardware tools (Windows, computer support, maintenance of equipment and peripherals)
- Interpersonal skills
- Teamwork
- Practical experience with a telecommunications provider, or similar
- Adaptability/Flexibility
- Telecommunication technologies (telephone and distribution switches, wired telephony, cellular and VoIP, cellular waves – GSM and LTE, Wi-Fi, etc.).
- Analytical skills