Position Summary:

The Technical Support team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Energy products.
This specific role revolves around advanced global support for Tesla’s Supercharger product.

Key Responsibilities:

Heavily collaborate with internal teams to find solutions for inquiries
Utilize Linux to establish SSH connections with proprietary systems around the world
Retrieve and review remote system logs with proprietary tools for effective diagnostics
Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
Communicate with external service teams to coordinate site visits
Write and modify SQL queries to troubleshoot, monitor critical statistics, and generate reports
Collect service notes via email and maintain records in service tickets
Manage group and personal queues of service tickets pending action
Dispatch Field Service Technicians for site visits
Contribute feedback for improvements in Tesla’s service and monitoring platforms
Provide technical expertise and guidance to our commercial Field Service Technicians

Required Education & Experience:

Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications)
Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
Ability to prioritize workflows effectively according to multiple criteria
Foreign language proficiency is a plus
Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
Proficient in Linux
Patience and the ability to instruct and inform during the course of troubleshooting
Ability to collaborate and foster strong working relationships with internal and external stakeholders
Reliable internet connection and a quiet workspace free of disruptions
Bachelor’s degree in a technical or science field, or Electrical engineering, Physics, Computer Science, or another relevant field
Knowledge of VIM is a plus
Positive and energetic communication skills, strong writing skills, grammatical genius
Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
Flexible availability to work any shift (Day, Weekends, Public Holidays)
Proven track record of adapting in a fast-paced, detail-oriented environment
Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
Basic to advanced SQL knowledge is a plus

Apply Here