Position Summary:
Ensure effective completion of all administration duties pertaining the area.
Key Responsibilities:
- Technical assistance to clients
- Assisting in sending job cards
- Incumbent has to collect quotes for allocated area.
- Voiding of Aged jobs and giving pipeline figures of installations
- Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
- Assist technicians, loading of radios and putting on test
- Ensure that all documents as received from OTC are handed to FLM for allocation to technicians. (Invoice stats to FLM)
- Distribution of service and install stock to techs.
- Assist sales in booking technicians
- Ensure department runs efficiently by assisting to relieve in the absence of a team member.
- Assign quotes to a technician.
- Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
- EHS Assistance
- Resolve all queries related to scheduling immediately and escalate complications.
- Prioritize calls to optimize travelling time for technicians.
- BNS and insurance reports
- Follow up on all jobs with forward for scheduling the same day.
- Check that quotes are on Listener.
- Follow up on Top 20, Low Bat and Overactive list
- Contact clients schedule appointment and confirm time.(Including telephone technical bookings and control room booking sheet)
- Assist in Technical invoicing
- Scheduling installations for CPT sales
Required Education & Experience:
- Computer literate – MS Office
- Minimum of 2 years admin background
- Excellent verbal and written communication
- Grade 12 or equivalent
- Experience with Listener – advantageous