Position Summary:
As a GUCCI Team Manager – Operations, you will be responsible for leading the store operations team or process to ensure support to the business by overseeing an efficient stockroom(s) and accurate inventory and the ability to prioritize providing our clients with exceptional service by supporting the selling process as needed.
Key Responsibilities:
- Responsible for creating a positive and united work environment amongst all staff;
- Provide overall support with the shipping and receiving process, reporting any issues to Store
- Director and taking the necessary steps to resolve;
- Ensure timely movement of merchandise as directed by the Store Director while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
- Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director;
- Coach and develop direct reports in areas of operations, customer service and sales support;
- Train new hires and existing staff on all operating policies and procedures;
- Assist management with identifying problems in operations process and resolve them in quickly and in a timely manner;
- Maintain clear and accurate operations documents/procedures for reference purposes;
Required Education & Experience:
- Experienced with technology to utilize internal retail systems and shipping software programs
- Minimum of 5 – 7 years of operations experience in retail, luxury retail, or service related industry preferably in a supervisory role
- Ability to manage multiple tasks in a fast paced environment
- Excellent organizational skills
- Ability to analyze information, identify business priorities, and problem solve
- Excellent written and communication skills
- Bachelor’s Degree is preferred
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook