Website Gucci
Position Summary:
As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.
You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the market place.
Key Responsibilities:
- Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
- Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
- Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines;
- Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
- Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
- Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor;
- Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;
- Support and maintain visual merchandising standards set by the WW headquarters;
- Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
- Lead from the shop floor, actively selling and role modelling the selling ceremony.
- Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered;
- Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
- Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors;
- Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
- Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business;
- Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives;
- Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence;
- Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
- Collaborate with Operations, Human Resources, Loss Prevention and other cross function departments while adhering to and enforcing all company policies and procedures;
Required Education & Experience:
- Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism.
- Minimum of 2-4 years of sales management experience in retail, luxury retail, or service related industry.
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
- Passion for the Fashion Industry.
- Bachelor’s Degree in a related field is preferred.
- Strong verbal and written communication skills and excellent organizational skills.
- Ability to manage competing priorities in a fast-paced environment.
- Industry awareness and strong business acumen.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.