Position Summary:
Provide a People focused approach to Technology Leadership. Drive an operational and/or transactional Team and apply department/enterprise business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.
Key Responsibilities:
- Take ownership and follow through to resolution of organization, team and individual issues
- Provide Technical thought Leadership related to assigned functional area
- Communicate and understand Company and Department goals/initiatives to the Team and incorporate these goals into the operations of their work
- Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
- Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
- Work with alongside Technology and business partners to measure financial benefits and demonstrable business value
- Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
- Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
- Provide day-to-day Leadership, coaching, and training to the Team
- May perform other job duties as directed by Employee’s Leaders
Required Education & Experience:
- Must be at least 18 years of age
- Knowledge of business/Leadership principles, including planning, organizing, developing, and supervising
- Knowledge of technology practices, concepts, methodologies, tools and trends
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Required: High School Diploma or GED
- Must be able to comply with Company attendance standards as described in established guidelines
- Required: Bachelor’s degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to use appropriate motivation and influence techniques to achieve desired Team results
- Skilled in strong organization, communication, and prioritization and ability to work in matrixed environment that includes Employees, Vendors, and Managed Services
- Ability to set and manage stakeholder expectations
- Ability to work extended hours as needed
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Ability to deliver quality projects on time and within budget
- Knowledge of business and the ability to provide tactical leadership to coach and develop team to improve knowledge of business applications and impact on business functions
- Air travel with frequent overnight stays required
- Skilled in partnering and communication in order to facilitate interactions with business Customers and technology teams
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Knowledge of enterprise operational policies and procedures
- Ability to communicate and interact with others in the English language to meet the demands of the job