Website Gucci
Position Summary:
As a GUCCI Team Coordinator, you will be responsible for providing overall store support to the front and back of house team with various sales support, POS, inventory tasks, stock processing and administrative functions.
You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand.
Key Responsibilities:
- Assisting the sales staff in pulling different styles and sizes from stock;
- Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
- Support the team in the selling process, ensuring the highest level of client experience;
- Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;
- Facilitate store transfer requests, charge sends, and product inquiries;
- Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Client Advisor or Lead Client Advisor;
- Answer, direct and transfer calls with exceptional level of professionalism;
- Providing dressing room support to Client Advisor and Client;
- Assist Client Advisors in preparing for VIG client appointments, preparing consignments and closing transactions;
- Packing and providing support during payment process;
Required Education & Experience:
- Excellent interpersonal and communication skills;
- Familiar in Microsoft Word and Outlook;
- Strong attention to detail and ability to multitask;
- Experience with operating POS system, a plus;
- At least 2 years of experience in luxury retail, hospitality or customer service;
- Strong understanding of customer service needs and priorities;
- Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.