Position Summary:
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Key Responsibilities:
- Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers’ data and responses.
- Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question, mutual interests, and to make sure they understand their responsibilities.
- Interpret the law as it relates to the issues and if affects the performance and efficiency of the Internal Revenue Service.
- Educate taxpayers on action(s) needed to achieve compliance with tax filing/liabilities.
- Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest.
- Access relevant systems to view and/or update taxpayers’ accounts regarding payments received, review status of the case, and/or to make account adjustments.
- Enter data into automated system to adjust tax, penalty, and/or credit adjustments.
Required Education & Experience:
- Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
- Applicants must meet one of the following: At least one (1) year of specialized experience equivalent to the next lower grade level (GS-04) in the Federal government. Specialized experience is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of this position. This may be paid or non-paid experience. Examples of qualifying experience include experience performing a variety of miscellaneous tasks involving researching and processing financial documents, reviewing information and determining corrective action on accounts, researching for missing/unclear accounting information and reviewing financial documents submitted for completeness.
- Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
- Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school).
- Undergo an income tax verification and review of prior performance/conduct.