Position Summary:
Helps to support and maximize the effectiveness of the Product Owner, ensuring the creation of user stories to an adequate level of granularity, assessing options for technical and business feasibility, and ensuring development align to business outcomes. Refining business requirements and strategic direction into concrete deliverables for the delivery team. Scoping and defining Minimum Viable Products (MVP) for delivery and contributing to the overall solution context.
Understand Contact Centre Systems applications to provide context when engaging with business stakeholders as well as applying the knowledge to identify and propose capability gaps common across portfolios. Assist external delivery team with Vodacom system knowledge.
Key Responsibilities:
- Estimate user and technical stories to help inform and prioritize the backlog.
- Apply secure design principles within the development process with the ability to manage vulnerability patching.
- Assist in configuring test environments.
- Assist in troubleshooting during solution delivery.
- Provide regular feedback by testing deliverables against a user story’s acceptance criteria and provides regular feedback by validating that the product meets the business goals.
- To perform technical and business analysis and design activities by assessing requirements for Contact Centre Systems in terms of feasibility, and impact, thereby assisting to create and compile accurate user stories, derivation of business rules, and MVPs and ensuring just enough documentation.
- To act as a technical liaison between business and the technical teams and to ensure the required support from all areas to ensure the delivery of quality solutions.
- To partake in all the key agile ceremonies within the team to contribute to the successful delivery of Solutions.
- To ensure that solutions are delivered through the agile delivery processes and to support the technical scrum teams with the delivery of solutions.
- Systems and business analysis.
- Accountable to deliver high-quality systems analysis that focuses on delivering sustainable and robust solutions.
What you’ll have:
- Knowledge and experience of Agile & scrum delivery methodologies, and understanding of SAFe would be an advantage.
- Strong Information technology skills.
- Linux and Windows system administration.
- Facilitating group sessions that include senior stakeholders.
- 3-5 years of business analysis/systems analysis experience preferably in a complex technical environment across the full software development lifecycle, from MVP to full solution in iterations, including support transition.
- Contact Centre Systems Technology / Industry trends.
- Using SQL tools to query and load data.
- JIRA, Confluence, SharePoint, or equivalent preferred.
- Oracle and/or MS SQL server experience.
- Matric / Grade 12.
- 3 Year Degree / Diploma in Computer Science/ Information Technology / Business Analysis.
- Professional experience and knowledge of the Telecommunications industry are strongly preferred.