Position Summary:
The incumbent serves as a Front Line Manager (FLM) within the FAA Logistics Center (FAALC) Product Services Group. This is a leadership position within the FAA Logistics Center that is designed to ensure the highest quality products and services are provided to Logistics Center customers throughout the FAA, interagency, and worldwide.
Key Responsibilities:
- Applies a comprehensive knowledge of the technical aspects of the work directed, a detailed knowledge of budget, human resource, and other administrative policies and procedures, and a detailed understanding of the objectives of the organizational unit. FLM duties include providing quality on-site services by managing a group of employees responsible for providing fabrication, testing, inspection, overhaul, repair, and modifications for multiple programs simultaneously. Adjusts staffing levels and work assignments within the unit to accommodate resource allocation decisions made at higher echelons. Uses assigned budget, staff, and other resources to accomplish project/program objectives. Manages budget and requests additional resources, as needed. Contributes to budget planning process and projects short-term future needs.
- Contacts are primarily within the organizational unit/major subdivision with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to share information. In some areas, may also have frequent contact with customers to explain policies, procedures or for other project/program purposes.
- Incumbent is responsible for maintaining and ensuring products and services are delivered in accordance with the FAALC quality system and customer service initiatives. Individual and organizational performance is typically reviewed periodically by higher level management, often through status reports and organizational performance measures, to ensure timeliness, policy compliance, and alignment with project/program objectives.
- The work directed usually includes routine project/program tasks based on established policies, procedures, and guidelines. The incumbent has managerial authority over their organizational segment that provides on-site services required for FAA National Airspace System (NAS) systems, facilities, and other interagency and international customers’ facilities operations worldwide.
- Established guidelines, policies, and procedures typically govern work. Resolves routine problems independently, but consults with higher-level management when existing guidelines are not available or applicable to complex problems. May be called upon to assist in the development of new policies and procedures.
- Managerial duties typically affect employees in one organizational unit, and include: setting priorities; assigning tasks; monitoring and evaluating performance; establishing performance standards; coaching and developing employee capabilities; approving funding for training; approving leave; and taking or recommending corrective/disciplinary action, as appropriate. Provides on-going administrative supervision over personnel including position selections, promotions, hearing and resolving complaints, resolution of grievances, and awards.
- This position requires involvement with and access to classified materials involving Customs & Border Protection Law Enforcement systems, projects, programs, files, drawings and data. The applicant will be required to successfully complete a high risk security level clearance (i.e. Background Investigation).
Required Education & Experience:
- Successful completion of a security investigation may be required.
- Please review Required Documents & Additional Information.
- US Citizenship is required.
- A one-year supervisor/managerial probationary period may be required.
- Selective Service Registration is required for males born after 12/31/1959.
- Position may be terminated, extended or made permanent at any time.
- Must submit an SF50 (See Required Documents)