Position Summary:
The purpose of the position is to ensure that the team functions effectively, resulting in high levels of customer service being delivered, enabling achievement of targets and effectively reducing damage costs to ensure optimum profit attained. Effective team leadership will also include the development and growth of all team members and consistent adherence to company processes, providing or facilitating coaching, counseling and training for team members where necessary.
Key Responsibilities:
- Allocation of vehicles according to daily requirements
- Overseeing of both car parks
- Ensure daily claims scanning up to date
- Overseeing of staff (rosters, attendance, etc)
- Updating lost property
- Cleanliness of car parks
- Cleanliness of termination kiosks
- Checking quality of vehicles, incl licenses
- Ensuring both clean & full bays as well as termination areas are sufficiently manned by car park attendants
- Ensuring sufficient baby seats & bicycle racks available
- Monitoring cars standing too long
- Liaising with depot
- Signing off of claim forms and UIR
- Ensure missed damages are kept to a minimum
- Customer liaison, electronic, telephonic & face to face
- Oversee key controllers and claims administrators
- Assisting with weekly fleet check
Required Education & Experience:
- 2 years supervisory experience in the service industry.
- NQF Level 4 (equivalent Matric)
- A relevant tertiary qualification would be an advantage.
- A code 08 unendorsed driver’s license (own transport would be an advantage).
- Computer literacy skills essential (MS Office).
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
- Work under pressure
- Assertiveness
- Emotional Intelligence
- Strong organizational, multitasking and administrative skills.
- Good judgment and problem solving skills.
- Sales and growth orientated: understand the market and competition, and drive for results.
- Innovative, decisive and disciplined.
- Excellent communication and telephone skills.
- Able to work under pressure and lead a team.
- Customer focused and service oriented.
- Strong organizational, multitasking and administrative skills.
- Good judgment and problem solving skills.
- Sales orientated: understand the market and competition.
- Innovative, decisive and disciplined.
- Must have a vision for the team, and the drive and ability to strive for that vision.