Position Summary:
This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. Supervising a team of 45 to 60 employees.
The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.
Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry.
Key Responsibilities:
- Maintain high morale through continuous communications
- Maintain high morale and team spirit through continuous coaching
- Encourage team members to submit improvement proposals
- Assist in eliminating problem operations and bottlenecks
- Monitor performance of team members, coach/retrain where necessary
- Give job instruction training to all newcomers in the team
- Train team members in order to gain flexibility for job rotation
- Inform Operations Manager if absentee coverage cannot be resolved within the team
- Communicate defects to other teams/sections (feedback on quality, safety, etc.)
- To enable personal growth by organizing training for all team members.
- Record and maintain the flexibility chart of the team
- Master all jobs in the team to relieve, train and assist the team members using the JIT method
- To enhance a 2-way communication process within the team.
- Conduct the meeting
- Ensure that the job rotation amongst team members balances ergonomically challenging jobs with those that are physically less
- Give positive feedback on performance issues to team members
- Encourage and solicit suggestions that the team members can do on their own.
- Keep Operations Manager informed on problems or concerns
- Train the team members to become multi-skilled workers according to the flexibility chart
- To create an environment where attendance is seen as essential for the team performance.
- Cover all absenteeism whenever needed in team.
- Communicate the goals/objectives to the team members
- Maintain a record of rotation
- Solicit input from team members
- Be aware of health conditions of team members
- Motivate team members for attendance
- Prepare the agenda of the meeting and solicit input from Operations Manager and team members
- Give input to the Branch Manager with regard to performance evaluations
- To enhance a 2-way communication process within the team.
- Communicate information obtained from the Operations Manager.
Required Education & Experience:
- Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
- Must be able to work under pressure
- Must have good time management skills
- Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk;
- Matric
- Supervision: Must be able to do all supervisory functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
- Minimum of 3-5 years’ experience in Leading a team on an assembly line in an Automotive environment.
- Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
- Work towards achieving objectives and goals on a personal level and team level.
- Diploma in Operation or Supply Chain Management will be an advantage, but not required.
- Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
- Operations: Extensive knowledge and hands on skill related to Inbound & Outbound logistics, Warehouse Processes, Part supply through Autocall, Sequecning, Milkrun & Kitting. Abilities to investigate and close out inventory stock variances, caused through incorrect system transactions, Bill of Material, etc.
- Good people and leadership skills
- Sound knowledge of IR principles and ensuring adherence.
- Proven track record in product logistics environment
- Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;