Supervisor Customer Service – Southwest Airlines Flight Attendant Jobs

Position Summary:

Key Responsibilities:

• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
• Actively coordinate with all Departments to maintain the station’s on-time performance, Employee morale, and Customer satisfaction
• Perform administrative duties daily, such as the building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas, and verifying that overtime is used properly
• Work with staff planning to build bids that are in line with the department’s hourly goals.
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• May perform other job duties as directed by Employee’s Leaders
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, holding responsible parties accountable for results, reviewing and ensuring accurate delay coding
• Coordinate actively with all Departments to maintain the Station’s on-time performance. Report status updates to leaders and employees consistently

Required Education & Experience:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Recognize and address performance and safety concerns in a timely manner
• Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
• Knowledge of applicable Collective Bargaining Agreements and their applications
• The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
• Required: High School Diploma or GED
• Ability to perform assigned duties in outdoor and inclement weather conditions
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
• Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• The ability to apply general rules to specific problems to produce answers that make sense
• Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
• Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
• Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements