Position Summary:
The Store Trainer will manage the training activities for their specifically assigned scope of work.
Key Responsibilities:
- Be the voice of the Retail Academy
- Ensure training content and delivery is meeting communicated expectations
- Provide effective recommendations and solutions to meet Business Training needs
- Manage the relationships between the business owners and the Training team
- Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
- Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
- Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales
- Stays informed on learning and training trends
- Work with the business owners to assess training needs and to define training priorities
- Develop and execute communication strategies tied to the Business Training projects
- Quick to absorb and apply new information
- Be a Change Management leader for all Business Training processes and Retail evolution
Required Education & Experience:
- Confident and experienced at selling
- Ability to adjust style and approach to coach at any level
- Ability to transfer selling skills and techniques
- Strong ability to identify and leverage coaching moments to change behaviors and improve performance
- Experienced in product storytelling
- Strong ability to “read” customers and uncover needs