Position Summary:
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Key Responsibilities:
- General clerical tasks such as filing, distribution of miscellaneous items/documents, answering phones, mail processing, etc.
- Prepare and process station level pass requests
- Disseminates correspondence and information as required through Company email and board mail
- Miscellaneous station duties such as coordination of station keys, badge distribution, parking administration, etc.
- Develop and maintain understanding of Ground Operations and effective relationships with Ground Ops partner departments
- Order, maintain, distribute and audit all accountable documents
- Provides friendly service and maintains positive relationships with all internal and external Customers to resolve questions, discrepancies and procedural problems within established timeframes
- Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information, including
- Employee files to ensure compliance with company guidelines, support planning decisions, engage stakeholders, and deliver on department goals and requirements
- Processes, verifies, balances and reconcile expense reports, invoices and Leader’s purchasing card as needed to prepare for accounts payable. Audits and provides balancing report to Leader weekly or as needed
- Procurement and distribution of Station supplies
- Prepares and coordinates detailed special, real time and recurring reporting for operational and non-operational procedures to evaluate status, company processes, etc.
- Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
- Responsible for supporting cross-departmental projects/initiatives via communication and meeting coordination, preparation and organization of meeting materials, schedule preparation and distribution, document preparation, timeline and time frame documentation, luncheon planning, events, etc.
- Maintenance of station and staff phone lists, org charts, conference room schedules, etc.
- Responsible for station financials including verification of monies received from Station Sales, preparation of bank deposits, reconciliation and maintenance of petties, etc.
Required Education & Experience:
- Self-motivated with the ability to work with minimal direct supervision
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Exhibits the ability to listen actively and attentively, take notes, and organize meeting materials
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Demonstrates experience using Microsoft Office products – Word, PowerPoint, Outlook, and Excel proficiency required
- Demonstrates the ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
- Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including
- Customers, subject matter experts, and Leaders
- Effectively follows Leadership direction
- Ability to organize and balance multiple concurrent tasks/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
- Demonstrates good judgement when given confidential/sensitive information
- Required: High School Diploma or GED
- Able to assist in the definition of problems/challenges using various techniques to support realistic solutions, such as influencing strategies
- Preferred: Administrative experience
- Ability to plan and support special events such as luncheons, meetings, etc.
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Able to support assignments/projects which are owned cross-departmentally
- Required: 1+ years of relevant work experience