Position Summary:
Leads front-end development and web content management for Southwest digital channels including mobile web and desktop.
Key Responsibilities:
- Works with leader to align on priorities, constructively address project work, and build personal development plans
- Solution oriented; positively impacts the environment of his or her direct team and Marketing department
- Maintains content on all existing Southwest Airlines web sites
- Maintains knowledge and guides team in best practices related to industry trends and technologies for front-end development and content management
- Applies best practices in translating business needs and strategic initiatives into digital experiences
- Trains and mentors other developers to provide direction and ensure highest standards
- Is adaptable to evolving business needs and a changing environment
- Provides solutions and recommendations for issues
- Regularly interfaces with the Business as appropriate to deliver high quality digital experiences for our Customers
- Understands big picture and impacts with a focus on future state
- Tells a compelling and relevant story that conveys well thought-out recommendations, creates a point of view, collaborates effectively, presents with poise and confidence
- Must be comfortable with some content creation or manipulation
- Executes on scalable solutions for long term success and proactively prepares for the future
- Supports day to day WCM tasks and language translation systems
- Collaborates and contributes to maintaining Southwest brand & style guidelines in digital channels
Required Education & Experience:
- Ability to demonstrate high emotional intelligence in various situations dealing with both Customers and fellow Employees
- Required: High School Diploma or GED
- Preferred: Experience using Interwoven/Teamsite, Adobe Analytics, Adobe Target, Adobe Experience Manager, and Adobe Campaign is
- Communicates effectively by listening intently, questioning appropriately, and articulating clearly in both written and verbal formats
- Handles high volumes of work with ability to prioritize effectively and hit promised timelines
- Preferred: Experience with browser compatibility, Javascript, and WCAG guidelines is strongly
- Required: Bachelor’s degree or equivalent work experience required
- Proficiency with software packages including Adobe Creative Suite and Microsoft Office is preferred
- Required: Advanced experience using HTML and CSS to create web content is
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Other Qualifications
- Delivers quality work within a low-cost environment
- Must be able to comply with Company attendance standards as described in established guidelines
- Preferred: Advanced degree
- Preferred: Degree in digital/graphic design, web development, advertising, marketing, or a related field
- Strong project management skills required
- Required: Experience with standard concepts, practices, and procedures within enterprise Content Management Systems is
- Ability to exhibit strength in design & development skills in order to problem solve both creative and technical challenges
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Required: Minimum 2 years experience with an enterprise Content Management System
- Preferred: Minimum 2 years experience mentoring other developers
- Ability to communicate and interact with others in the English language to meet the demands of the job