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Key Responsibilities:
- Prevent complaints and ensure adequate service recovery where needed.
- Analyzing operations and assigning resources accordingly.
- Providing constructive feedback (on- and off-the-job).
- Coaching and training on-the-job.
- Oversee and ensure all operational tasks in F&B Service are conducted in line with the service standards and procedures.
- Conducting huddles during shifts to ensure seamless communication.
- Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart
Required Education & Experience:
- Genuine service personality, with high EQ.
- Minimum 4 years’ experience in Hospitality industry.
- Minimum 2 years’ experience as an F&B specialist in a Supervisory role / similar experience in a 5 star hospitality industry.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field.
