Position Summary:
Serve as the central point of contact for IT questions, technical and hardware issues or requests for information. Analyze problem trends and advise Management on appropriate resolutions necessary to make decisions and maintain optimum Customer satisfaction.
Key Responsibilities:
- Create status reports for Leadership on Field installations
- Responsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations
- Implement and support desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk,
- Flight Information Display Systems), public address systems, and time clock equipment
- Lead and guide others on projects and performing preventative maintenance on operational equipment
- Configure, install, customize, maintain, test, and troubleshoot hardware systems independently
- Update DASH cases
- Provide advanced bench repair, maintenance, troubleshooting, and configuration of IT equipment
- Mentor others in this area
- May perform other job duties as directed by Employee’s Leaders
- Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise
Required Education & Experience:
- Skilled in basic project management
- Ability to troubleshoot and maneuver within Windows� operating systems
- Ability to maneuver within Active Directory; moving work station object
- Knowledge of Low Voltage cabling required
- Ability to communicate effectively
- Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment
- Must be at least 18 years of age
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Skilled in excellent Customer Service
- Ability to adapt to learning new specifications on equipment in an ever-changing environment
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Knowledge of cabling infrastructure and its topologies
- Skilled in assigning applications and knowing where particular applications are coming from in SCCM
- Skilled in using Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM)
- Required: High School Diploma or GED
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time