Job Overview:
The role will be focused on planning, tracking and managing delivery of test environments for multiple programs/projects as well as the monitoring, alerting and incident management for all operational environments.
What you’ll do:
- Own the resolutions for Support issues like Environment Outages, Deployment Issues, Integration failures etc.
- Develop and deliver all aspects of operational Environment monitoring, support and Performance/Availability reporting.
- Perform Status reporting and Stakeholder Management
- Analyze key application metrics to identify opportunities for application performance improvements
- Manage third party vendor and stakeholder relationships
- Develop and enhance governance, process and tool sets as they relate to environment management group function
- Generate consensus and solicit sign-off for environment requirements
- Lead discussions with project teams to assess requirements and set expectations
- Assess and recommend new tool sets that will bring additional value and efficiency to the Environment Management team
- Ensure stakeholder visibility and awareness is maintained
- Engage business and project resources to provide leadership and oversight on end to end environment delivery.
- Enhance and refine nonfunctional performance monitoring profiles to produce high value metrics reporting to be delivered at an executive level
- Deliver regular status reports to project teams based on established communication plans
- Work within the established Enterprise Application Monitoring tool set to assess and recommend application monitoring profiles
- Manage Risk, Assumptions, Issues and Dependency for environment delivery
- Fulfill environment delivery within agreed timelines and requirements and ensure quality of all end to end components
- Evaluate non-functional application monitoring KPI’s that will provide a comprehensive measurement of application performance
- Manage issues, escalations and risks at program or project level
- Communicate risks and provide leadership in options/solutions to mitigate risk impact
- Work with support teams to establish support protocols and process in relation to application monitoring alerts and alarms
- Ensure requirements and expectations are understood by all parties at both business and technical levels
- Proactively identify potential risks to project delivery, timelines and resource utilization
- Enhance/introduce workflow improvements and automation
- Develop and enhance application and environment availability reporting within the Enterprise Application Monitoring tool set
- Perform metric baselining and trending analysis that will provide key information in forecasting application behavior in production
What you’ll have:
- University completion at the undergraduate level with a specialty focus in computer science and certification in and ITIL Foundations V3.
- Six years prior experience in application/infrastructure deployment and project management.