Budget revenue and EBIT targets consistently met or exceeded;
Daily cost control, including actual heads not exceeding authorized, and no overtime;
Contractual obligations and SLA/s consistently achieved;
Credibility and trust relationship developed with client/s resulting in satisfied client/s that renew with DSV;
Multi-skilled, motivated and productive staff with low staff turnover;
All aspects of compliance, including HSE and QMS managed and compliant at all times;
Extremely high stock integrity with both bin and count accuracy meeting or exceeding client SLA
Key Responsibilities:
Maintain Internal and External Reporting of accurate and high-quality content and format;
Effectively manage the operation in terms of financial performance, operational process adherence, HSE / Legal compliance (health, safety & environment), GDP / GWP compliance, constant audit readiness and compliant incident reporting (on time and in full);
Maintain a staff recognition program with monthly feedback;
Maintain frequent and excellent communication and effective expectation management with client;
Identify, drive and implement improvements in support of productivity & cost savings;
Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are challenged and every effort is made to avoid or reduce them from month to month;
Ensure invoicing is accurate and supported with suitable back-up documentation, and avoid credit notes wherever possible;
Ensure MHE is shared as much as possible, all underutilized MHE is returned, and MHE is well maintained and not abused whilst on site.
Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged;
Ensure effective succession planning in place down to and including team leader level;
Ensure regular documented two-way communication sessions with management and supervision of all areas (at least weekly);
Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping) in Workplace;
Ensure Stock Management processes are carried out and objectives are met daily. This includes daily replenishments, cycle counting and SKU consolidation;
Ensure all people on your site (clients, staff, contractors, visitors etc.) fully adhere to DSV Site Rules, OHSA and good safety practice to safeguard their health, DSV and client property, and prevent resultant claims;
Ensure daily stock on hand alignment between DSV and client systems, and immediate investigation and CAPA for any variances;
Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied;
Ensure all client queries are documented, addressed and feedback provided to client within 24 hours;
Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages;
Required Education & Experience:
3-year Logistics or Supply Chain Management degree, or 3-year equivalent diploma (BTECH) OR;
Proficient in Excel/PowerPoint for data management and reporting
3-year Industrial Engineering, or 3-year equivalent diploma (BTECH) OR;
Experience in Banking sector;
BCom Logistics or 4-year equivalent diploma (BTECH) OR;
Seven (7) years minimum relevant experience in industry & matric / grade 12.
3-year experience and effective working knowledge of a Warehouse Management System
Min 3 years relevant hands on experience managing: GDP / GWP requirements to meet compliant levels of process control, documentation, training, pest control, dust control and excellent housekeeping;
