Position Summary:
Supports, influences and communicates the mission, goals, and objectives, and practices of the Delta Vacations Technology team, and Delta. Demonstrates leadership across multiple projects, peer groups, and Delta Vacations in thought, initiative, responsibility, teamwork, actions, and culture. Effectively manages relationship with the customer (internal or external). Demonstrates the ability to lead, motivate and develop staff.
Key Responsibilities:
- Consult with other technology groups to ensure operational success.
- Responsible for daily administrative tasks and projects which include technical support, point of contact for issues, creating reports, monitoring service levels, interface for customer services issues, etc.
- Provide daily supervision and direction to personnel
- Ensure the availability, performance, and operational integrity of the Information Systems and Networks serving the DLV business unit
- Communicate the Departmental leadership vision/strategy and then manage people and technology to follow that direction.
- Effectively communicate with management, technical teams and Delta business partners.
- Monitors metrics, problems, trends, etc, in order to determine solutions, required process changes, etc. that will make the function more efficient.
- Responsible for reviewing and approving enterprise changes and additions and supporting Enterprise Change Management.
- Review support model and identify opportunities for continued process improvement.
- Track open issues and escalate as appropriate to insure operational success.
- Ensure that the Delta standards and procedures are adopted and implemented.
- Coordinate activities with internal/external technology owners/service providers.
- Communicate the business impact and ensure the right resources are available and engaged to quickly resolve any technology issue.
What you’ll have:
- BS/BA, preferably in a technical or scientific field, with 6 or more years of experience in IT project based environment is preferred
- Experience with modernization of applications across a portfolio.
- 6 or more years of combined experience with IT application support and infrastructure;
- The ideal candidate will possess strong leadership ability with being a lead team member and achieving challenging objectives. Airline industry knowledge is a plus.
- Knowledge of Agile practices and principals
- High School Diploma, GED or High School Equivalency is required.