Job Overview:
The Pharmacy Manager will support the strategic direction and vision of the Sobeys Pharmacy store. Responsibilities include coaching and developing the pharmacy team to provide superior customer service and shopping experiences. As the Pharmacy Manager you will participate in professional programs and collaborate with colleagues within the Pharmacy to provide excellence in health & wellness services to all patients. Actively contribute to a positive and productive working environment.
What you’ll do:
- Initiate care plans, follow up, and document
- Collect relevant patient, drug and disease information
- Oversee pharmacy talent management including succession planning, orientation and training, performance management and compensation
- Create a shopping experience that engages your customers in a way that enhances loyalty, sales, and profit
- Exceeds customer expectations through ROLES efficiencies
- Provide leadership skills, superior judgement, decision making and commitment to pharmacy team
- Responsible to ensure efficient operation of the business to achieve all financial targets and deliver on budgeted Key Performance Indicators
- Manage pharmacy expenses, review and provide feedback to Store Manager on expenses, sales and profitability
- Work in collaboration with the Store Manager to identify and capitalize on opportunities within store/market
- Identification of actual and potential drug related problems
- Acknowledge customers promptly and professionally
- Ensure the communication of operational requirements/changes and store vision to all employees
- Provide superior customer service to every customer
- Demonstrate warmth, empathy, and compassion towards the customer
- Create a coaching and development culture for all pharmacy employees which embraces a passion for health and wellness
- Prescription safety prioritizing technical functions to Pharmacy Assistants when available.
- Role model, coach, and reinforce customer service expectations on a daily basis for all staff
- Monitor medication adherence
- Understand and respond to local market needs and competition
- Responsible to adequately staff the pharmacy at all times through effective and flexible scheduling
What you’ll have:
- Injection Certification
- Previous management experience in a retail and/or retail pharmacy setting preferred
- Above average communication skills (oral and written)
- Must be a Licensed Pharmacist in the province of responsibility
- Strong organizational skills and attention to detail
- Bachelor of Science in Pharmacy from a recognized institution.