Position Summary:
The company’s Service Planning and Design organization (SP&D) supports the business vision by delivering customers safe, reliable, and affordable electric and gas services in compliance with all applicable regulatory and internal requirements. SP&D supports both gas and electric operations through its customer project management, design and estimating functions.
Key Responsibilities:
- Maintains overall customer experience of new business customer projects, coordinating across all lines of business for service delivery.
- Ensures adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines and contracts. Ensures work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria, and compliance requirements.
- Maintains organizational and employee performance in alignment with new business customer delivery goals and metrics including safety, productivity, quality, customer satisfaction and areas of improvement.
- Creates a safety-first work environment and culture.
- Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
- Establishes and maintains effective relationships with union shop stewards and understands and adheres to union contracts.
- Supervises staff providing customer consultation for new business opportunities, customer advocacy, project management and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.
Required Education & Experience:
- Knowledge of estimating preparation and approval process
- Bachelors Degree in Business Administration or job-related discipline or equivalent experience
- Proficient in Microsoft Office and SAP
- Strong knowledge of new business tariffs and gas and electric Rule 2, 15 and 16
- Good communication, interpersonal, and collaboration skills to effectively build relationships and manage subordinates
- 2 years of utility/construction/urban planning experience including experience with service planning, estimating, project management, technical customer service and/or other relevant experience.
- Strong customer service orientation
- PMP-Project Management Professional certification
- Knowledge of gas and electric distribution construction practices
- Working knowledge of bargaining unit contracts
- Knowledge of the California Public Utility Commission General Orders (GO) 95, 128 and 165 requirements and bargaining unit contracts
- Construction Management certification
- Valid Drivers’ License
- Leadership experience
- 3 years of job-related experience
- Knowledge of utility industry safety practices and requirements
- Working knowledge of the Work Management Process, SAP and Construction Scheduling process