Position Summary:
Engage with brokers, end-customers and liaise with brokers to provide technical underwriting expertise with a clear focus on growth, profitability, efficiency and customer satisfaction. Drive profit and premium growth for Premier by executing the organizational business plans.
Key Responsibilities:
- Monitors risk selection and pricing decisions for portfolio/s both on a book of business and at an individual account level.
- Analyses multi-claimants, identifying problems within the portfolio and proposed action plans to address / rectify multi-claimant performance.
- Ensures the portfolio achieve production, profitability and service objectives.
- Monitors market conditions, competitive landscape and researches risk, environment and factors necessary to grow new business of identified accounts.
- Build effective relationships with brokers to ensure profitable growth.
- Works with the team to provide solutions for brokers and end-customers to increase portfolio profitability and growth by understanding the customer needs.
- Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Effective controls to manage risk
- Analyses quality and quantity of risks underwritten and prepare reports that review broker / intermediate books and profit / growth trends with recommended action plans.
- Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
- Analyses portfolio underwriting performance, identifying problems within the portfolio and proposed action plans to address / rectify portfolio performance.
- Discuss and explain complex Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Engagement with brokers to negotiate terms and conditions, but own the decision.
- Limited engagement with end-customers but there will be instances when a meeting with the broker and end-customer is required to negotiate terms and conditions.
- Visit brokers to enable and encourage conversion of large and complex quotes.
- Ensure adherence to organizational policies, practices, guides, mandates and procedures
- Engagement with end-customers may include site visits with surveyors to get a better understanding of the exposure.
- Quotes, prices and underwrites new and renewal policies and endorsements, primarily for large and complex risks.
- Visit brokers to assist with renewal discussions on large and complex quotes.
Required Education & Experience:
- Action Planning, Business, Business Decisions, New Businesses, Organizational Culture, Performance Culture, Profitability, Profitable Growth, Strategic Objectives
- Advanced Certificate in Short Term Insurance: Insurance (Specialisation In Short-Term Insurance) (Required), Bachelor Commerce: Insurance (Specialisation In Short-Term Insurance), Matriculation Certificate (Matric): Insurance (Specialisation In Short-Term Insurance) (Required)