Position Summary:
Sappi Southern Africa requires a Senior Technical Product Manager to provide professional technical support through the effective management of the technical team and the use of available resources to the Sales teams, Mills and customers to enhance the cost-effectiveness, yield benefits and fit for purpose products. This Incumbent should have an in-depth understanding of portfolios products as well as the positioning of the products locally and internationally and where the products fit into the market by leveraging the Sappi network of experts globally and be responsible for coordinating the flow of product-related activities between the relevant departments.
Key Responsibilities:
- Management and Development and enhancement of products.
- Establish and manage the CSR process in conjunction with the sales team.
- All technical customer complaints are managed to conclusion.
- Manage a technical team.
- Technical needs of all internal and external customers are attended to in terms of product certification in place and all the technical queries resolved. Support all ISO, FSC/PEFC processes where needed through the team
- Agree on SLA with sales teams and execute.
Required Education & Experience:
- Paper manufacturing at a technical level including quality control with relevant experience of at least 8 years in this environment, with demonstrated technical and process capability.
- Must have a business and technical background.
- An in-depth understanding of manufacturing processes as well as converting processes of the containerboard products.
- Tertiary qualification/degree or recognised equivalent, with business management training.
- Minimum seven (7) years of relevant experience, ideally within the printing, packaging or paper industries.