Position Summary:
We are seeking a knowledgeable and proactive Technology Resilience authority to join Robinhood’s Enterprise Resilience Team. The successful candidate will be a strategic thinker and experienced in the areas of disaster recovery & technology resilience and shows a clear ability to thrive in ambiguous environments and has a passion for building and leading impactful disaster recovery & technology resilience programs. This position will report to and work closely with the Head of Enterprise Resilience Program to drive disaster recovery & technology resilience lifecycle best practices through proactive collaboration/engagement with engineering, product, security, business units, entities, key collaborators & partners in defining, implementing, strengthening and carrying out disaster recovery & technology resilience strategies & capabilities for Robinhood.
Key Responsibilities:
- Establishes and monitors performance metrics to resolve effectiveness of the program.
- Lead and implement disaster recovery & technology resilience implementation & transformation initiatives that help our programs match the pace of innovation and growth of our business partners; implement and adhere to project and program management practices that are practical, efficient and aligned with Robinhood’s needs and recovery objectives.
- Build processes and routines that ensure Robinhood’s disaster recovery & technology resilience capability meets regulatory requirements and expectations across all of our entities.
- Build collaborative and trusting relationships with business partners and cross-functional team members
- Support real-time incident/disaster recovery/business continuity activities and response as required
- Benchmark industry best practices and drive continuous improvement for the disaster recovery initiatives and overall Enterprise Resilience Program
- Partner with Enterprise Risk, business continuity, engineering, security, product, business units and entity leadership & teams to strengthen Robinhood’s disaster recovery & technology resilience capabilities, relate to efforts like business continuity and drive strategic direction for Enterprise Resilience Program
- Efficiently engage with a variety of partners ranging from senior management to application/service/process owners across engineering, product, entities & business units to define,implement, automate & complete disaster recovery initiatives like technology risk assessments, impact assessment, FMEA, interdependency mapping, strategies, solutions, plan development, awareness initiatives, testing, maintenance, enhancements, remediation and reporting.
Required Education & Experience:
- ITIL Certification
- Strong technical aptitude with project management skills, capable of learning emerging products and creating plans to support the business
- Experience with AWS-built environments, Kubernetes, SaaS provider architecture, and cloud based disaster recovery methodology
- Knowledge in Technology Infrastructure support areas including but not limited to Storage, Replication, Database, Networks, Backups, Security, and Operating Systems
- Cloud Certifications (AWS, Azure, Google cloud)
- Capability to lead one-to-many streams of work simultaneously
- Professional Certification (CBCP, MBCP, CCRP, CBCI, MBCI etc)
- Bachelor’s degree in a relevant field of study
- Strong program management, organizational, oral-written communication and prioritization skills
- Experience driving operational efficiencies by redesigning processes and implementing technical solutions
- 8+ years of demonstrated ability of disaster recovery & technology resilience program management and transformation leadership across FinTech, broker dealers, and other financial institutions