Job Overview:
The Senior Order Support Coordinator is responsible for numerous functions related to ordering process through the various sales channels within Best Buy Business. This position is responsible the day-to-day operation of all of the sales loader tools to ensure accurate order creation through to product fulfillment. The incumbent will also be responsible for leading the enhancement of any the operations sales order tools by using expertise to engage internal stakeholders, including technology, accounting, operations, and other internal departments within Best Buy.
What you’ll do:
- Provide weekly progress updates on all open orders to account managers.
- Use expertise to resolve escalated issues with internal/external partners
- Work with internal stakeholders when sales processing tools require updates, bug fixes or enhancements.
- Assist in booking of labor resources for pending install jobs and coordinating with client and internal parties
- Ensure product tracking details are systematically updated within internal/external systems
- Facilitate submission of credit requests to AR team and open house accounts for stores to charge for products and/or services provided.
- Monitor all sales channels for new incoming orders, analyzing to ensure orders meet Best Buy Business order processing requirements and utilizing a variety of systems and software to process orders through Best Buy systems.
- Lead the discussion with clients and/or Best Buy Business Account Management team to resolve issues when orders do not meet internal requirements
What you’ll have:
- Advanced Microsoft Excel
- 1-3 years experience in the Business to Business environment
- 3-5 years Retail Experience / Process Improvement Experience
- 1-3 years Administrative experience
- Diploma or Bachelor’s Degree in Business Administration
- 1-3 years Retail