Job Overview:
Provide business analysis expertise for a range of medium to large scale ITC and WSIB projects including playing multiple roles in scrum team. Inform organizational strategic direction and initiatives by providing business analysis expertise for business transformation, re-engineering and business improvement initiatives. Build and maintain internal and external stakeholder relationships. Experienced working in Agile environment with tools like JIRA/Confluence; writing epic, user stories; and exposure / certifications in contact center applications like Genesys, Avaya etc.
What you’ll do:
- Project Managers as it relates to understanding business analysis artifacts required for each phase of the project lifecycle and estimates for the same.
- Synthesizing and developing information synopsis from various internal and external clients into discussion and issue papers and/or briefing notes.
- Business Analysts to ensure continuous improvement and compliance with established methodology and best practices.
- Preparing and presenting project proposals, including financial analysis, cost estimates, terms of reference and cost/benefit studies for each option.
- Supporting and building consensus with all levels of management in defining business and operational goals by bringing clarity to unit strategies, understanding current process issues; conducting feasibility and business case analyses and making recommendations on business process improvements that may impact the business.
- Facilitating and leading in-depth workshops to elicit, review and confirm business requirements, business process reengineering, data and workflows, business models, business rules and user interface design.
- Translating client business requirements into functional and information documentation, identifying alternative business design options and solutions; ensuring that the solution(s) satisfy all business requirements.
- Partnering with the Project Manager(s) in the development of business cases, assist the project team through business case objectives, i.e. process change, requirements definition, problem definition, benefit realization, design principles, etc.; lead collection of business case relevant information provided via stakeholder interviews.
- Partnering with Solutions Architects and Enterprise Architects to provide advice and recommendations for the design, development and implementation of new, enhanced or customized systems, processes and applications so as to provide recommendations and options to Senior and Executive management.
- Leading complex enterprise wide business and data analysis in order to provide ongoing evaluation of business, informed planning and decision making while engaging with external partners such as Gartner.
- Perform other duties as assigned or required.
What you’ll have:
- Seven years prior experience in business analysis, business process re-engineering and remodelling, and business transformation initiatives.
- University completion at undergraduate level in computer science, information technology, business administration, commerce, science or social science.