Position Summary:
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:
- Utilizes expertise and leadership skills to define project objectives, develop detailed delivery plans, schedules, resource plans, and status reports.
- Responsible for the design, testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software and systems tools)
- Manage day to day activities for enterprise level support for iOS and Android, Drives AV innovation and standardization across the region, performs CCTV Testing, diagnostics, and repairs of product for the region and the integration of vendor tasks and tracks and reviews vendor deliverables.
- Ensures The Main Distribution Frame (MDF) room and intermediate distribution frame (IDF) conform to established enterprise/industry standards (BICSI) Building Industry Consulting Service International, (EIA)
- Electronic Industries Alliance, (TIA) Telecommunications Industry association, responsible for assisting in the design, testing, evaluation, implementation, and support for various Critical Infrastructure hardware deployments. (copper backbone cabling, and fiber optic backbone)
- Support regional airports, customer service centers, contact centers and all United facilities. Duties include
- Walkthroughs, (DT) Digital Technology Equipment, preventative maintenance, mobility product support, (DT)
- Digital Technology infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage Manage day to day activities for the region.
- Monitor, manage and tune platforms to ensure expected availability and performance levels are achieved
- Provide on-site and on-call 7x24x365 support, as needed
- Provide consultation and direct technical support in life cycle planning, problem management, integration and systems programming
- Guides the development of individuals’ so that they can fulfill current or future job/role responsibilities more effectively.
- Implement releases, upgrades and/or changes into the environment
Required Education & Experience:
- Ability to communicate solutions to both technical and non-technical audiences
- BICSI Certification
- A Bachelors or Associate degree or industry certification in an applicable IT field, or 8+ years of applicable IT experience
- Active commitment to self-development
- Strong level of poise in high pressure environments
- Technical aptitude and ability to learn new technologies
- Aptitude for problem solving, looking beyond the obvious and not stopping at the first answer
- Strong verbal and written communication skills
- Experience in airline industry
- Mobility IOS/Android, Windows, LAN room and (DT) Digital technology Infrastructure experience (Copper, fiber optic)
- Must be legally authorized to work in the United States for any employer without sponsorship