Position Summary:
Samsung is the world’s leading provider of mobile phones, smartphones, and tablet computers—fueled primarily by the popularity of the Samsung Galaxy line of devices—and produces a wide variety of products and components ranging from color and mono-laser printers and copiers, virtual desktop infrastructure, solid state drives, set-top boxes, TVs, LCD panels, lithium-ion batteries, semiconductors, chips, flash memory, and hard-drive devices.Samsung Electronics USA is a $40 billion dollar business with a vast portfolio of superior quality mobile and electronics products. The business also plays a leadership role globally for creating the best new and next-generation products and platforms. Samsung’s vision is to reach and engage the consumer through revolutionary retail stores and experience centers.
Key Responsibilities:
- Ensuring customer satisfaction is achieved by addressing all customer related inquiries.
- Educate customers on existing products and services both individually and in a team environment.
- Support business meetings initiated by the customer to address technical questions or concerns related to generally approved Samsung hardware or software.
- Establish and maintain a high level of trust and confidence as a subject matter expert
- Host weekly meetings with customer and Internal teams, coordinate developments and updates, discuss need for directives and their implementation
- Hands-on experience with Element management system and good understanding of Operational and Performance metrics
- Assist in proposal responses based on new and existing technical specifications. Support commercial/pricing activities during proposal creations as required.
- Convey support needs from regional teams back to customer HQ teams
- Takes the lead in technical Q&A for Samsung’s Wireless Network infrastructure products, applications and associated professional services.
- Track HW/SW related issues identified in market and drive those to closure while working closely with internal and external teams
- Develops Customer relationship at multiple levels of the customer organization through sales efforts, customer presentations and regularly scheduled business reviews.
- Good understanding of 4G LTE system performance, 5G NR and Virtualized Radio Access Network (vRAN) deployment
- Provides the Operational leads with expert technical advice during the planning or execution process to help achieve the goals and objectives of the program.
- Translates and communicates complex technical detail between Samsung subject matter experts and the customer as needed.
- This role will serve as a Primary point of contact with customer HQ teams
- Communicate lessons learnt or network impacts from field trials to regional teams prior to deployment of Software, Feature or new capability
Required Education & Experience:
- Must be able to write, read, analyze, interpret, present, and explain wireless systems technical product and development materials
- Have 12+ years of experience in 4G wireless EMS, OSS, tools, systems technical sales and/or product management; experience with 4G macro components preferred
- Bachelor’s degree in Engineering from accredited college or university
- Ability to coordinate other resources in a matrix environment across Sales, Engineering and Development