Position Summary:
Manage business relationships with High Tech and Real Estate customers with a focus on emerging markets within these customer segments. Serve as trusted consultative advisor to assist customers in realizing their energy vision. Act as primary point of contact with customers for service-related issues and needs. Strategically partner to drive shared value, actively promote and sell PG&E products, programs, Behind The Meter solutions and services to customers along with the coordination of appropriate economic attraction/retention or competitive issues. Inform and advise customers on regulatory and legislative issues and other matters that have a direct impact. Communicate with customers on planned and unplanned outages. Act as the Customer Strategy Officer during on-call responsibilities and PSPS Events. Act as the Company’s representative responsible for developing a positive business relationship with ALL classes and their communities providing high quality energy services and programs.
Key Responsibilities:
- Resolves complex billing, reliability and service issues which may require close coordination/project management between company and customers.
- Facilitates and supports moderate-to[1]complex service planning problems, including large load process, by utilizing multiple departments, and leveraging / utilizing case process.
- Provides guidance and training to less-experienced team members.
- Utilizes advanced consultative sales skills and develops relationships at various levels within a complex customer organization to overcome obstacles and objections using various sales skills and plans.
- Actively seeks opportunities as part of the ongoing relationship management process to build long-term sales action plans and maximize current and future sales success.
- Identifies and pursues new market and segment opportunities which impact large customer groups working with Customer Insight, Marketing, fellow employees, and industry / community representatives.
- Supports and actively participates in community events, answering questions and representing company.
- CSO Assignment- On Call Assignment to respective division.
- Performs all PSPS responsibilities to assigned division.
- Organizes communication and outreach for industry sectors and/or campaigns.
- May serve as back-up to the Supervisor or Manager.
- Additional duties for SBE: Project Lead: Strategy/Training/Oversee project from beginning to end, forecast & project summary; Onboarding & Training support
Required Education & Experience:
- Bachelor’s degree preferred, or 6 or more years of industry related experience required.
- Masters degree
- Typically requires 6 or more years of relevant experience