Position Summary:
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. The Technical Field Engineer’s role is to support B2B sales through onsite installation support and product quality investigations. Engineer will also be tasked with creation and support of various Managed Service projects and is part of Samsung’s customer care group.
Key Responsibilities:
- Read and interpret electronic schematics and architectural blue prints.
- Perform or oversee installation tasks in a timely and quality conscious manner.
- Effective communication with all internal and external teams.
- Act as customer liaison in absence of Project Manager.
- Diagnose complex system problems.
- Demonstrate job site leadership.
- Provide detailed quality and inspection reports.
- Proficient in the safe use of hand and power tools.
- Manage small to medium projects.
- Provide Technical and installation support of various Digital Signage projects including LED and LCD Video Walls.
- Test integrated system and train client on use.
- Travel and work at various job sites throughout the U.S.
Required Education & Experience:
- Ability to travel by air and ground. 80% travel required.
- Experienced with all facets of Digital Signage products including installation, integration, and video delivery systems.
- Minimum 5 to 10+ years of professional experience in Consumer Product, Customer Service industry required
- Ability to think and work independently and meet necessary deadlines.
- Proficient with PC, Internet navigation, word processing, and spreadsheets.
- Assist HQ R&D, NADO, Technical Pre-sales, Sales and Marketing teams when customer quality escalations occur.
- Effective interaction with employees, customers and colleagues.
- Bachelor in Electronics Engineering Technology, Computer Engineering Technology, or similar technical degree or experience.
- Must be self-motivated, organized and responsible to plan, execute, and document work.
- Must possess a valid Driver’s License and be a safe driver.