Position Summary:
Customer Care is a team focused on scaling Robinhood to meet the needs of a rapidly-growing user base – building systems to allow rapid development of product additions, customer-facing tools, and support flows. Salesforce is an important part of this equation. You’ll own the effort to define, develop, integrate and scale a rapidly growing Salesforce instance.
Key Responsibilities:
- Work with other Customer Care teams to best integrate Salesforce with existing systems
- Work alongside PM and cross-functional stakeholders to define Salesforce roadmap and features
- Own and manage the end-to-end Salesforce ecosystem at Robinhood while developing a strong understanding of implementations of any related integrations with Salesforce
- Build scalable Salesforce solutions that fit Robinhood’s needs and ecosystems
- Set processes and expectations around change management, testing, quality, and our software development lifecycle
- Provide best practices and documentation to improve our operational efficiency and mentor existing Salesforce engineers
Required Education & Experience:
- Experience with Lightning development, ideally also in Service Cloud
- Demonstrated ability as a Salesforce Technical Architect or Developer working in a scalable environment
- Interest in understanding existing systems at Robinhood outside of Salesforce and how we can achieve the best outcomes demonstrating the strength of those existing systems
- Strong hands-on problem solving ability regardless of platforms
- Experience with Salesforce Private Connect
- Good communication and interpersonal skills with a demonstrated ability to influence a large organization and grow within a team
- Experienced in both out-of-the-box configurations in Salesforce and building custom applications at scale, understand where to make the tradeoff
- Contribute to team processes by leading team activities, such as code review, estimation, technical planning, and requirements definition.