Position Summary:
Technology will play a crucial role in unlocking ever cleaner and more affordable sources of energy. Chevron is seeking innovative, technology professionals with a desire to thrive in the global digital environment and help us lead the global energy transition. An IT career at Chevron offers you the opportunity to work in a technical environment with a global reach. You’ll find that we make a business of investing in our people and encouraging your professional development through a learning culture and challenging on-the-job opportunities. We differentiate ourselves through the application of cutting-edge technology, and by taking a collaborative approach that includes in-house expertise, proprietary solutions, and strategic partnerships. We also offer flexible work schedules and very competitive benefits.
Key Responsibilities:
- Perform coding, unit testing and/or system configuration changes to resolve defects and/or develop new enhancements, utilizing standard procedures and techniques
- Focus on next-generation technologies that change how users connect, explore, and interact with information and one another
- Maintain IP Compliance on systems and software as appropriate
- Actively participate in an integrated DevOps Team utilizing Agile methodologies with strong change management focus
- Monitor interfaces/data loads, administer security, and provide feedback/solutions on application performance
- Have interest in and ability to learn new technologies and techniques. Put learning into action by modernizing applications through re-platforming, re-architecting, re-engineering, and automation
- Support and/or drives technical upgrade projects and change initiatives
- Provide daily operational support for several applications by troubleshooting incidents to identify root causes and solutions, identifying and resolving problems, designing and implementing configuration changes and monitoring performance
- Proactive communication and quick response to project work and production issues. Strong customer focus
- Identify areas for improvement through understanding of technical and business requirements. Partner with Application
- Engineers/team members to address tactical and strategic issues
- Develop domain knowledge by understanding business processes
- Use computer science engineering principles and software languages to design and develop complex software solutions specifically with the use of Salesforce Service Cloud
- Develop and maintains technical support documentation
Required Education & Experience:
- Must have a disciplined, methodical, minimalist approach to designing and constructing layered software components that can be embedded within larger frameworks or applications
- Understanding of customer service center business processes and technologies preferred
- Knowledge of security/access control, scalability, high availability, concurrency, online diagnoses, deployment, upgrade/migration, internationalization, production support and other SaaS enterprise software issues.
- Has a keen eye for good architecture and the ability to develop new architecture and frameworks
- Must be a self-starter, can adapt to the use of new technology, able to multi-task, and able to work independently
- Has in-depth knowledges and experience working on Salesforce products and functionalities (Service Cloud preferred)
- Proficiency in Salesforce configuration, Flows, Apex, Visualforce, Lightning Component Framework, SOQL, JavaScript
- Salesforce certifications are required (Platform Developer I & II preferred)