Position Summary:
The ideal Success Associate is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers
Key Responsibilities:
- Evaluates current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption.
- Partner with sales and the extended account team to support customers growth and to help them achieve their objectives
- Ensure that customers derive maximum value from their investment in Salesforce
- Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
- Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs
- Escalate and drive mitigation plans among cross-functional teams to de-risk accounts
- Proactively communicates technical product changes, degradations, outages, end of life and new updates
- Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into a path for success
Required Education & Experience:
- Ability to quickly grasp and distinctly explain technological and business concepts
- Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
- Ability to prioritize, multitask, and engage dynamically with customers
- Collaborative, persistent and self directed
- Creative problem-solver
- Comfortable adapting to new opportunities and change
- 3-5 years relevant industry expertise
- Champion of Salesforce product and platform features, capabilities, and best use
- Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation