Position Summary:
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
Key Responsibilities:
- Providing resources and tools to support those directly helping customers provide the best service.
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
- Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
Required Education & Experience:
- Experience in key carrying role with manager-on-duty responsibilities.
- 3 years of retail customer service experience.
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
- Experience providing direction or supervision to teams (with or without direct report responsibility).
- Experience working in a fast paced, dynamic retail environment.
- 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
- Experience Using Microsoft Office Suite.
- Ability to obtain sales related licensure or registration as may be required by law.
- High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).
- Experience working cross-functionally.
- 1 year of experience in customer service.
- Experience working in the home improvement retail sector.
- Experience in a leadership role with direct report responsibility.
- Experience supporting or participating in the process of training, mentoring and developing associates.