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Key Responsibilities:
- Ensure a safe and guest experience.
- Ensure all operational tasks are conducted in line with the service standards and procedures.
- Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
- Prevent complaints and ensure adequate service recovery where needed.
- Go the extra (s)mile where possible.
Required Education & Experience:
- Minimum 1 year of supervisory experience for those required to manage teams.
- Lifeguard Certification and Minimum 2 years of similar experience in a 5-star hospitality industry.
- A strong command of spoken English is required; additional language is an asset.
- Genuine service personality, with high EQ.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
