Position Summary:
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.
Key Responsibilities:
- Go the extra (s)mile where you can.
- Coaching and training on-the-job.
- Analyzing operations and assigning resources accordingly.
- Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart
- Providing constructive feedback (on- and off-the-job).
- Conducting huddles during shifts to ensure seamless communication.
- Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
Required Education & Experience:
- Minimum 2 years’ experience in a Supervisory role in a 5 star hospitality industry or at least 5 years of experience working in Front Office including management level experience.
- Genuine service personality, with high EQ.
- Minimum 1 year experience in Hospitality industry for junior roles.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.