Role in Front Office – Emaar Group Jobs

Key Responsibilities:

• Conducting huddles during shifts to ensure seamless communication.
• Analyzing operations and assigning resources accordingly.
• Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.
• Providing constructive feedback (on- and off-the-job).
• Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
• Prevent complaints and ensure adequate service recovery where needed.
• Coaching and training on-the-job.

Required Education & Experience:

• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
• Genuine service personality, with high EQ.