Website Emirates Airlines
Position Summary:
Manage the business aspect of research and development activities for the Commercial Systems portfolio and innovate new work processes, interfaces and reports to ensure maximization of revenue opportunities by all the Route areas. In conjunction with EGIT design and develop specifications, conduct acceptance testing, provide user training and operationalize new systems in the most efficient and cost effective manner and work with EGIT to develop a strategy for data warehousing solutions for Senior management reporting, revenue opportunities, revenue protection and revenue integrity, as per the business objectives.
Key Responsibilities:
- Identify the user training requirements for new and existing systems and co-ordinate/support the training department in delivering the training (‘train the trainers’). Design and conduct training programs for Commercial teams to enable them to extract maximum benefits out of the systems.
- Document all systems development and user manuals/online help as applicable.
- Work in conjunction with EGIT to perform research and design on implementing state-of-art Airline Management methodologies used in airlines and other related industries to drive significant incremental revenue for Emirates. Through careful innovation, work with EGIT to adapt the Revenue Forecasting, Revenue Planning and Revenue Optimization systems to evolving business processes and network growth at Emirates.
- Audit the functioning and usage of existing systems to identify any shortfalls and providing training to users to ensure maximum utilisation of the systems. Design business specifications for new system enhancements through a cross-functional steering group. Ensure data and process consistency with other commercial systems. Conduct internal surveys of various commercial systems and benchmark EK practices against other airlines for implementing best practices, drive efficiency and to be cost effective.
- Execute ‘make vs. buy’ analyses for new development. Evaluate new systems available through external vendors for suitability of implementing in-house to provide the best cost effective commercial decision support systems to Emirates. Support EGIT in the systems development process and conduct user acceptance testing on new systems and new releases to ensure that the systems meet the business requirements.
- Sales Steering, Business Intelligence and Decision Support Accountabilities
- Monitor reporting of current Commercial Measures and KPI’s across all network dimensions for errors and deviations. And use ‘what if’ scenarios and fine tune the system parameters to enhance the accuracy and reliability. This function is important as accurate commercial performance reporting are crucial to commercial decision-making and sales steering.
- Manage the day to day business system administration of systems through System Superintendents to ensure that systems are tuned to make the correct decisions to optimise the revenue of Emirates. Ensure that the system parameters and filters of commercial systems are in line with the changing business requirements.
- Envisage, adapt and evolve the business processes, data and systems usage in the Commercial department. Ensure that the business processes and systems operate in tandem to maximize revenue opportunities for Emirates. Support Senior Management, route managers and route area teams as well as other departmental needs around revenue optimization. Run analytics for various what-if scenarios, business contingencies, and impact analyses and reacting to unanticipated business conditions ensuring timely decision-making leading to quantum revenue gains and cost savings for the business.
Required Education & Experience:
- Degree or Honours (12+3 or equivalent)
- Bachelors Degree in Computer Science or equivalent with strong background in mathematics.
- Must also have good exposure to Operations research, applied operations research, revenue management and statistical research.
- Commercial/Sales.Revenue Optimisation : 8+ Years
- Experienced in the field of Information technology / Revenue management / Commercial
- Forecasting within an airline environment.
- Must be thoroughly proficient with usage of sophisticated state of the art software with web application experience.
- Must be experienced in implementing major IT systems from user perspective, preferably in the areas of Inventory control and Revenue Management.
- Knowledge of revenue management methodologies, applied operations research and statistical analysis.
- Demonstrable experience in system related total quality management (TQM) consisting of system assurance standards and quality checking.