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Required Education & Experience:
- Excellent skills in Sales and Administration
- Operational Performance – Ability to handle the tasks assigned, speed of execution, level of details and understanding of guest requirements.
- Certificate in Telephone Skills and Customer Service will be an advantage
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred
- Good knowledge of computer and business English
- Quality Performance – Knowledge on systems, products, new offers and packages. Assessment of individual and team on the Quality
- KPI’s such as adherence to reservations telephone script, email etiquette, and other tools used to measure quality results.
- Financial Performance – Knowledge about financial goals and targets, achievement of individual and team targets.
- Minimum 1 year experience working in Rooms Reservations preferably with call centre experience
