Position Summary:
Ensure affective completion of all administration pertaining to the area.
Key Responsibilities:
- Resolve all queries related to scheduling immediately and escalate complications
- Contact clients schedule appointment and confirm time (including telephonic technical bookings and control room booking sheet)
- Follow up on all jobs with forward for scheduling the same day
- Schedule jobs efficiently according to capacity and geographical location (servicing and installations)
- Assist in Technical invoicing
- Check that quotes are on Listener
- Assign quotes to a Technician
- Voiding of aged jobs and giving pipeline figures of installations
- Assist Technicians, loading of radios and putting on test
- Ensure that all documents as received from OTC are handed to FLM for allocation to Technicians (Invoice stats to FLM)
- Assist sales in booking Technicians
- EHS Assistance
- Technical assistance to clients
- Prioritize call to optimize travelling time for Technicians
- Order, issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
- Follow up on Top 20, Low Bat and Overactive list
- Ensure department runs efficiently by assisting the relieve in the absence of a team member
- Distribution of service and install stock to Techs
Required Education & Experience:
- Grade 12 / Matric or equivalent
- Computer literate in MS Office
- Experience in Listener (advantageous)
- Minimum of 2 years admin background
- Excellent communication skills (verbally & written)