Website Cigna
Position Summary:
The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Pharmacies are seeking Registered Pharmacy Technicians that provide meaningful support at the right time to our members for better health and peace of mind.
Key Responsibilities:
- Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
- Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
- Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
- Aid in management assigned tasks and projects
- Manage team mailboxes/e-mails
- Answer questions and/or resolve customer issues according to Ontario College of Pharmacist’s regulations. uphold quality and productivity standards on all transactions
- Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
- Support auto notification and call members for upcoming refills and renewals
Required Education & Experience:
- Ability to multi-task
- Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
- Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
- A thorough understanding of quality assurance and delivery of service excellence
- Proficient in Kroll software
- Results-oriented paying attention to detail
- Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
- Registered Pharmacy Technician licensed in Ontario
- Strong interpersonal skills with ability to work independently with minimal supervision
- Ability to analyze, problem-solve and mediate difficult situations.
- Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
- Team player with the ability to work independently
- Strong customer service focus
- Flexible to situations and adaptable to change
- Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
- Bilingualism (French & English) is an asset