Position Summary:
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities:
- Serve as a subject matter expert on safety, service and procedures
- Complete all required regulatory and Company required documentation of activities
- Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
- Provide leadership and oversight of a work area and front-line employees in an operational environment
- Support standard work and continuous improvement processes
- Provide front-line employees with regular mentoring, feedback and recognition as appropriate
- Participate in collateral projects
- Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United’s customers
- Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
- Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
- Assess and delegate the appropriate work assignments to front-line employees
- Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
- Ensure consistency on operational service and product delivery
- Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met
- Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
Required Education & Experience:
- Must be legally authorized to work in the United States for any employer without sponsorship
- Must possess a valid state-issued driver’s license, and acceptable driving record
- Decision making with an ability to lead
- High School Diploma, GED or education equivalent
- Bachelor’s Degree or relevant job experience will be equally considered
- Continuous improvement
- Strong sense of ownership, understands operations and how to translate knowledge to business goals
- Strong written and oral communication skills
- Experience leading and influencing a team and customer service experience
- Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
- Proficient in IT systems and common software appropriate to work group
- Computer skills including Microsoft Office (Outlook, Word, Excel)
- Experience leading Union personnel a plus
- Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptions
- Experience working in Airport Operations, including Ramp Service