Position Summary:
To contact clients who have purchased credit life policies in order to confirm the client’s understanding of the insurance products purchased as well as ensure compliance rulings were followed with regards to the inception of the policy. Compile accurate weekly statistics of the number of calls made and number of policies taken up in order to inform the Team Leader of identified trends and irregularities.
Required Education & Experience:
- Experience in operating in a customer service environment
- Short-term and long-term insurance experience
- NQF level 5 Qualification
- RE 5: Representatives
- 3-4 years’ experience in a contact centre environment
- Relevant qualification aligned with FAIS and FSCA requirements
- Experience in an insurance industry