Position Summary:
To diagnose and repair faults, and conduct vehicle services according to prescribed standards of the OEM. Deliver high quality technical expertise to satisfy customers and honour organisational service delivery values. Furthermore to mentor Apprentices in line with MerSETA requirements.
Key Responsibilities:
- Participate in marketing campaigns when required for the furtherance of the business.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Any other duties as may reasonably be required.
- Ensure effective communication with team members and colleagues across departments, with customers and service providers.
- Carry out diagnostic work and support mechanics as set out by the Foreman.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers’ time.
- Carry out fault diagnosis to aid and speed up vehicle servicing.
Required Education & Experience:
- Customer orientated
- Mechanical insight
- Need excellent “fix right first time” track record.
- Decision making and action orientated.
- Mental alertness
- Must have sound English communication and writing skills to accurately record findings and work on job cards.
- Problem solving and motor vehicle fault finding skills.
- Team player and Interpersonal competence
- Meticulous
- Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
- Have sound English communication and writing skills to accurately record findings and work on job cards.
- Relevant OEM product training – will be an advantage.
- Valid, unendorsed driver’s license
- BMW Group Certification in order to work on BMW maintenance plan & warranty repairs, and sign off job cards – highly desired.
- Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
- Mechanical insight and expertise